Complaint and Feedback Form
We strive to ensure people with disability are placed at the centre of all our decisions, and meaningfully participate in the design of your goals, services and decisions about your lives. Understanding what we do well and where we need to improve will help us achieve this – together.
We take feedback and complaints about our services, practices or products very seriously. We view complaints as a way to improve ourselves. If we don’t know something is wrong or isn’t working well, we can’t fix it.
We want you to feel confident to speak up and know that the information you share with us will be taken seriously, reviewed professionally and the appropriate actions taken as swiftly as possible. See our responsibility to speak up section below.
Importantly, if you do speak up, we want to assure you that your privacy, rights and wellbeing will be respected and protected.
Different ways to speak up:
1. Contact an FGCS staff member or manager (verbally or in writing).
2. Fill out one of our Contact Us forms. (to be created)
3. Contact our administration team if you would like help completing a form or wish to provide feedback in a different way.
- Phone: 1800 966 003 (business hours)
- Email: info@friendlyservices.com.au
4. NDIS Quality and Safeguards Commission
The NDIS Commission is an Australian Government agency which protects the rights of people with disability who are receiving NDIS supports. You can contact the NDIS Commission if you want to report any concerns, complaints or incidents, including allegations of abuse and neglect of NDIS participants.
