OUR VALUES
Our person-centred approach doesn't end with our clients. We care equally as highly about the wellbeing and career development of our support workers.
Every member of team FGCS shares our values of inclusivity, compassion, care, excellence and choice.
We develop a unique team of people to match with each participant, so you have the time to foster genuine connections and become a part of your participants’ family.
Inclusivity
The emphasis on inclusion is one of the top priorities at FGCS. Every service provider and support worker of our team shares and upholds this value to respect, acknowledge and celebrate differences in ethnicity, gender and physical abilities of our clients.
At FGCS, we create an open and inclusive workplace culture where diversity is appreciated, and a sense of belonging is apparent. We believe that promoting inclusivity allows us to have meaningful relationships with the people we work with and improves our experience as a team.
We aim to remove barriers by giving people with disabilities access to the services they require and respecting their beliefs, strengths and abilities as individuals. We are committed to assisting you with your needs and making you feel that you are not alone.
Compassion
FGCS exists and continues to grow because of you. Since we got established in 2017, our clients have always been at the centre of everything we do.
We have learned about how to create a compassionate service for the community. With the goal of improving the well-being of our community, we will continue to provide a personalised approach to match your needs.
It is important to us that we deliver our services with compassion and care. When we listen to understand your experiences, it allows us to appreciate your situation and perspective. It also reminds us about our purpose, which is to show that we care and are willing to help you.
Excellence
Our qualified professionals At FGCS focus on excellence in service delivery. One way of achieving excellence is by putting our whole hearts into the work we do and adapting to the needs of our clients and their families, whether for long-term changes or last-minute requests.
We always do our best to give our clients choice and control in every aspect of our services and provide them with excellent individualised disability support to suit their unique needs and ensure high-quality outcomes. We also seek feedback that can help us enhance the results for our clients.
Excellence is a core value that characterises our commitment to quality services and guides and helps us achieve our vision. And for us to share our value of excellence, we connect you with the most fitting support team that can help shape your life better.
Transparency
Transparency is a highly valued principle at FGCS, and we remain clear about that by being open and honest about everything we do. We believe that promoting transparency breeds trust and fosters genuine connections, which is the foundation of great teamwork between our support worker and the participant.
We want to maximise opportunities for the participants to exercise choice and control and deliver necessary support that is fair and consistent, regardless of their ethnicity, gender, disabilities and circumstances. In addition to helping us keep close communication with them and their families, transparency also helps us with innovation as our company continues to grow.
We make things clear and transparent, and we stay accountable. In doing so, we know you'll be confident and have complete peace of mind in trusting our support workers and company.
Choice
We believe in giving people with disabilities control and choice over their NDIS plan. If you become our participant, we will understand your needs and provide you with as much support as you need.
Our support services are not for us but for you, which is why you are at the centre of everything we do. Every member of team FGCS shares our value of choice by taking time to understand your needs, likes and dislikes.
Ultimately, the decisions are yours to make, and we do our best to give you choice and control in every aspect of our services. By listening to you and using our expertise, we assemble a team of the best professionals to create a supportive and family-like environment to help you lead a healthy and independent life.